We accept returns for items sold in France and the European Union under certain conditions:
1) Items purchased must be in the same condition of purchase indicated on our site in the product page.
2) The Vintega seal placed on the bag must not be cut or removed.
3) You have 14|Icon days after receiving the item to request a return. After this time, returns are not accepted. The date of receipt is authentic for the calculation of this period.
4) All returns must be requested by email sent to lara@vintega.fr within the deadline of 14|Icon days indicated above. Please indicate your order number in the return request.
5) Upon your request, we will provide you with a prepaid shipping slip. It is imperative to use our packing slip to send the item in a delay of 14|Icon days following receipt of the shipping slip.
6) Obligatorily ask for proof confirming your parcel deposit with the carrier. Without this proof, Vintega is not responsible for packages not scanned by carriers.
7) The costs of the packing slip used for the return of purchased items are the responsibility of the customer (18 Euros in Metropolitan France, 30 Euros in other countries of the European Union).
8) After Return and verification of items, we process the refund directly to the payment method used for the original purchase. Please count 10|Icon|11|Icon has 15|Icon days so that your refund can be processed by our teams.
Please note that Vintega does not accept returns outside of the European Union.
