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What should I do if my item is marked as received but I have not received it?

08/07/2021

If your package is marked as received, please check your delivery information to ensure you provided the correct address when you placed your order. Also check with your caretaker, your neighbors or anyone residing with you [items]'they would not have received the package on your behalf. 

Contact the carrier to report the situation and lara@vintega.fr in parallel.