WE EXCHANGE ?
At your disposal
At Vintega, we are committed to offering you a tailor-made and unique experience. Share your needs with us, we take care of the rest! Advice, support, sales or purchase oriented… Whatever your desires, you can count on our team of professionals.
Contact us
We are available Monday to Friday from 9:30 a.m. to 6:30 p.m.
Frequently Asked Questions (FAQ)
We are a platform entirely dedicated to the second life of luxury bags. We buy and sell unique pieces, authenticated and checked by our in-house experts. Vintega is independent and not affiliated with any of the brands we market. Visit our page Who are we ? for more information !
We have a small showroom in our offices located in the 2nd arrondissement of Paris. You can make a selection of your favorite bags and we will be delighted to welcome you there. Our offices are open from 9:30 a.m. to 6 p.m. Monday to Friday. All you have to do is book a slot here.
Vintega fully guarantees the authenticity of your purchases on this platform. In the event of a second opinion, following the purchase of a bag on the website, Vintega undertakes to take back the product with a full refund of the purchase amount.
Vintega allows you to give your branded bags the chance of a second life, in complete safety and through a simplified experience: submit a sales request of your bag, we get back to you immediately with a buyback offer in less than 24 hours, working days. Only if you are satisfied with our offer, we proceed to payment within 24 hours after receipt and authentication of your bag. Also, you don't have to worry about endless logistical constraints, we take care of it.
Following your purchase, our team prepares your package within 24 hours (working days).
Regarding the delivery of your package, several choices are available to you:
- Click and Collect at our Paris offices (30 rue de Palestro, 75002)
- Delivery in France in 24 to 48 working hours via DHL Express
- Delivery in Europe and worldwide in 2-4 working days via DHL Express
We accept returns for items sold in France and the European Union within 14 days of receipt of the item. After this time, returns are not accepted. Any return must be the subject of a request by email sent to lara@vintega.fr. The costs of the shipping slip used for the return of purchased items are the responsibility of the customer (18 Euros in Metropolitan France, 30 Euros in other countries of the European Union).
Absolutely. Our experts would be delighted to discuss with you and present you bags in video or directly at our Parisian showroom. We invite you to make an appointment directly on the dedicated page.